Quality Management in Football – Can the ISO 9001 Standard be Successfully Applied to Improve the Administration of a Football Club? A Case Study from Holland

Quality Management in Football – Can the ISO 9001 Standard be Successfully Applied to Improve the Administration of a Football Club? A Case Study from Holland

Room G01 – Clore Management Centre,
Birkbeck College,
Torrington Square,
London WC1 7HX

Wednesday 15th June, 6pm-8pm

Given by:

Dr. Henk J. de Vries, Rotterdam School of Management, Erasmus University, The Nethrlands

Synopsis

In mainstream business an accepted benchmark initiative for improving business performance is the quality management system which seeks to assure that businesses meet customer needs and improve their performance. The most common model for such a system is the ISO 9001 quality standard. The football industry, in the UK at least, is widely recognised as being characterised by primitive management practice in the past, which has been a key driver in poor financial performance. In this seminar, Dr Henk de Vries asks whether the implementation of quality management systems in football clubs can significantly improve operational performance, most notably through the implementation of IS9001?

Dr de Vries will illustrate his discussion with reference to a case-study of the implementation of ISO9001:2000 at the RBC Roosendaal football club in the Dutch First Division, in particular focusing on how quality management can improve customer focus, and stimulate the football organisation to think more reflectively about business strategy.

Dr. De Vries is Associate Professor at the Rotterdam School of Management’s Department of Management of Technology and Innovation. His research concerns standardization and quality management.

Reading

• details of Dr de Vries’s research
• Meesters, Barry & Henk J. de Vries (2002) ‘ISO 9000 scores in professional soccer – but who is the customer?’ ISO Management Systems – The International Review of ISO 9000 and ISO 14000, 2, 6, November/December 2002, International Organization for Standardization, Geneva, pp. 51-55)

For further details contact:

Sean Hamil 

Football Governance Research Centre

Email: s.hamil@bbk.ac.uk or Tel: 020-7631 6763